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PRIORITY CUSTOMER HACKATHON 

48 hours to improve the customer travel experience in the case of unexpected events

From 25-27 November 2016

1st  PRICE

2nd PRICE

UNIVERSAL VOUCHER

3rd PRICE

AIR FRANCE EMPLOYEES PRICE

CARE FRANCE

Landing with Air France...

DAYS
HOURS
MINUTES
SECONDS

You will be surrounded by experts to answer all your questions, and have access to an unique data pool. If you are as one with the data analysis, machine learning or logistics, such data will be the key to paradise!

48H FLIGHT ACROSS THE AIR FRANCE DATA DRIVEN BY EXPERTS

The Priority Customer Hackathon is real. Your challenge will be to improve the traveller experience in the event of unexpected circumstances, all with just 48 hours development.

M. ARNAULT

HOWEL FAMILY, EXPATRIATES IN GABON

Flight frequency : Spends half his life in the air

Category : Business

Journey : Paris Cincinnati via Seatlle

Specifics : Vegan, Gluten-Free, very much allergic to talkative neighbors

Unexpected events : Luggage on the wrong flight, delay, downgrading

Flight frequency : Starts accumulating their first miles

Category : Premium Economy

Journey : Libreville Paris

Specifics : Tears, baby bottles and diapers are the beat of their movements

Unexpected events : Flight delayed, then postponed, luggage blocked

CUSTOMER PROFILES ON THE HACKATHON

EMMA, COLOMBIAN

Flight frequency : Adhering Flying Blue Ivory member

Category : Economy

Journey : Bordeaux Nice 

Specifics : Speaks and understands Spanish only.

Unexpected events : Took off to Nice, but is landing at Marseille.

A GROUP OF FOOTBALLERS ARRIVES IN LYON

Flight frequency : The rhythm of matches and football camps

Category : Economy

Journey : Lyon Lille

Specifics : As a group, very talkative, and they're minors!

Unexpected events : Canceled flight

HOW TO DEAL WITH THESE PASSENGERS IN CASE OF POSTPONEMENT OR CANCELLATION?

Visit the Idea Zone Air France to discover the game rules and learn a little more about these profiles ...

DARE

INFORM

PERSONALIZE

IMPROVE THE CUSTOMER TRAVEL EXPERIENCE IS...

VALUE

HAVE A SENS FOR DETAILS

CARE

STEP 4

STEP 1

Register yourself!

STEP 2

READY TO BOARD? HERE ARE THE STEPS

Meet us at the ideazone to discover the uses cases

Participate in the incubation and make Air France your first customer!

STEP 3

Make a great prototype during the Priority Customer Hackathon!

They will be at your disposal for this challenge

MORE THAN A HACKATHON

  • A fictitious dataset with complex and various passenger information
  • Cases of cancellation and postponement of flights
  • Air France API
logo craft ai

Coordination Customer Experience

@ Air France

EXPERTS

Throughout the challenge, experts will help and guide you:

OLIVIER GELOT

CEDRIC DUMAS

La Navette & HOP! Implementation Products Manager

@ Air France

THOMAS LEJEUNE

Customer Care Training & Policies

@ Air France

CAROLE LABADIE

Founder & CEO

@ Wiidii

Air France customer

Triés sur le volet, ils sont là pour évaluer les projets :

Gonzague Dambricourt

LE JURY

EVP Information Systems


@ Air France-KLM

VP Long-Haul Customer Experience


@ Air France

Jean-Christophe Lalanne

Adeline Challon-Kemoun

Pierre-Edouard Lieb

VP Operations Control


@ Air France

EVP Marketing, Digital & Communication 

@ Air France-KLM

Marine Gall


Stéphanie Charlaix Meyer

Blogger about new technology

@ Bouche Cousue

VP Digital Product and Innovation 

@ Air France

Louis

Catherine Jude

Partnerships Manager

@ Recast.ai

For 5 people

Price worth €1400

PRICES

 Into the bargain for the teams selected 

3rd PRICE

2nd PRICE

Fly on board the inaugural flight of the Boeing 787 and try to win an iPad Pro

One round-trip to San Francisco, Tokyo or NYC. 

You choose from 10 destinations.

Venice, Athens, Stockholm and 8 more cities open their doors for you !

For 5 people

Price worth €700

For 5 people

Price worth €200

1st  PRICE

Stay easily connected abroad thanks to Bitebird.

AIR FRANCE EMPLOYEES PRICE

For 5 people

2 months incubation with Air France for the Jury "favourite" projects

Are welcome to join this aventure :

PROFILES

LOGISTICS

DESIGNER

IDEA BEARER

You're a keyboard and numbers virtuoso and know how to create applications allowing pertinent database content extraction and you make must have applications.

You are inspired, a visionary, and you're ready to launch a project in order to disrupt the field of unexpected events management in air travel.

You are the king of organization, JIT, and demonstrate reactivity without flaws. You offer record time management solutions.

DEVELOPER

You and graphics, it's a long story. With you, dashboards and applications gain greater clarity and style.

7:30pm

L'AGENDA

Workshop - Presentation of Air France data

KICK-OFF - LA ZALTHABAR

@ TBC

@ TBC

WEDNESDAY

NOVEMBER 16TH 2016

7:00pm

Opening and welcome

8:00pm

1:00pm

Challenge introduction 

Presentation of Air France data

Challenge introduction, 

presentation of Air France, 

partner and objectives of the hackathon

8:30pm

Experts speedmeeting

Ideas pitch

The end

9:00pm

Teams formation

9:30pm

SATURDAY 26TH

NOVEMBER 2016

1st Stress Card

10:30pm

12:00pm

Workshop - Advises on Air France data utilisation 

Uses cases testimonies

Opening and welcome

Uses cases presentation and testimonies

CODE, CODE, CODE - LA ZALTHABAR

Networking 

9:00am

Breakfast

Code and sleep...

3:00pm

Diner

2nd Stress Card

Laureate announcement

5:00pm

Twitter Challenge / animation

8:00pm

Diner

FRIDAY 25TH

NOVEMBER 2016

9:00pm

SUNDAY 27TH

NOVEMBER 2016

Code and sleep...

The end

Teams registration deadline

DERNIÈRE LIGNE DROITE - LA ZALTHABAR

Lunch

@ TBC

9:00am

WORKSHOP - LE BAR A BULLES

Breakfast

7:00pm

10:00am

9:30pm

Submission of the methodology 

Final demo rehearsal

3rd Stress Card

8:00pm

1:00pm

8:30pm

Lunch

9.15pm

3:30pm

10:30pm

End of the code

4:00pm

Final demo

11:30pm

6:00pm

Jury deliberation

Diner

7:00pm

Starting code

The hackathon will take place at the legendary Zalthabar

48 Rue de Villiers

92300 Levallois-Perret

Metro station 

Anatole France on the 3rd line


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In partnership with

Logo Be Geek

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